case study
merck animal health:
“my vet offers”

How to build market share for a premium brand?

This was the challenge faced by Merck Animal Health and their Bravecto product line.

The effectiveness and convenience of their product trumped the competition, but the retail price created an obstacle when trying to convert new customers.


For premium products, advocacy is key.

The primary driver of purchase consideration for Merck’s product was Vets and Vet Clinics – a retail channel consisting of thousands of independent locations, each with their own point of sale system.

Traditional trial incentives programs wouldn’t be effective, but mobile web offered an untapped opportunity.

Merck would somehow need to create a scalable incentives program in this fractured ecosystem, while simultaneously turning Vet Clinics into de-facto brand influencers.

what we did

  • solution

    CDA launched an all new CRM and incentives property for Merck Pharmaceuticals, including strategy, design, and development of a closed-loop experience that integrated with Merck’s existing tech stack and offered promotional distribution, redemption, and security while providing an ongoing flow of actionable consumer insights and remarketing options. 

    The award-winning campaign quickly scaled, starting in a single US test market, before rolling out across the United States and a half dozen other countries, creating explosive demand for Merck’s product and selling out in Brazil.

  • services

    • Brand strategy, digital development, creative execution 
    • Scaled from a single market to seven countries and three languages
    • Directly attributable ROI, with revenue tracking in real time despite thousands of retailers with distinct POS systems
    • Closed-loop mobile web app was easily marketed across email, SMS, digital ads, earned media/PR, and signage in participating clinics
    • Successfully introduced new program to market and scaled in less than a year

the results

  • 97%
    of pet owners subscribed for future email/text marketing.

  • Sold Out
    of product in Brazil
  • $26K
    increase per year, from every clinic
rollout to 7 countries on 3 continents.
“CDA is the best digital vendor I've worked with in the time I've been working at Merck, and I highly recommend them.”
Briant Canha
Operations Director Merck Animal Health
Global Business Impact Index
Awards & Accolades
Digiday Awards, Mobile Marketing Association Global Smarties Awards, Mobile Marketing Magazine EMMA Awards
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